Request your spare part now - with just a few clicks
Even first-class appliances can occasionally have minor defects. Returning them for repair can often be time-consuming and tedious. Particularly in the case of problems such as a broken housing or other minor defects, the effort involved can be disproportionate, especially if an experienced DIY enthusiast could help themself - provided they have the right spare part. For this reason, Einhell now offers you the option of requesting a replacement for your defective part via our online form. In the event of a warranty claim, this spare parts service is even completely free of charge for you.
Fill in the form - select the spare part - complete the form.
Once our service staff has completed his inspection, the spare part will be with you in just a few days and you can start with your next project.
All our machines are covered by the legal guarantee. However, certain parts, called wear and tear, are excluded or have a limited warranty period.
The list below gives you the duration of the warranty for the parts of your machine and also indicates the parts which are not covered under the warranty.
1. Petrol machines
| cables for clutch and gas | 1 year |
| fabric bags | 1 year |
| belts | 1 year |
| startcord | 6 months |
| carburetor | 6 months |
| shredder knive | 6 months |
| blade | no warranty |
| spool (trimmer) | no warranty |
| spool cover | no warranty |
| chains (chainsaw) | no warranty |
| bar (charinsaw) | no warranty |
| scarifier roller | no warranty |
| aerator roller | no warranty |
| knifes (tiller) | no warranty |
| filters | no warranty |
| wheels | no warranty |
2. Tools
| patins/ plateaux agrippants | 1 year |
| carbon bushes | 1 year |
| fabric bag | 1 year |
| High pressure accessories | 1 year |
| belts | 1 year |
| blade | no warranty |
| planer knife | no warranty |
| sawblades | no warranty |
| grinding stones | no warranty |
| sandingpaper | no warranty |
| filters | no warranty |
3. Garden tools
| carbon bushes | 1 year |
| fabric bag | 1 year |
| belts | 1 year |
| vounterplate/knofe shredder | 6 months |
| blade | no warranty |
| spool (trimmer) | no warranty |
| spool cover | no warranty |
| chains (chainsaw) | no warranty |
| bar (charinsaw) | no warranty |
| wheels | no warranty |
| scarifier roller | no warranty |
| aerator roller | no warranty |
Step by step: Request a spare part
Please have the following data ready for your spare parts enquiry:
- Serial number / article and ident number of your device
- Information to the purchase and a copy of the proof of purchase
- Information about the symptoms of your device
Register or log in as a guest
If you already have a MyEinhell account, simply log in with your login details. If you don't have a user account yet, you can register now or simply log in as a guest.
Submit a request
To make a request, you need to fill in a form with your personal details. Search for the device for which you would like to request a spare part in our system using the serial number or article number and enter it in your request. Then enter further information about the purchase price and date of purchase and describe the problem you have with the device.
Request a spare part
If only a specific spare part is affected by the repair, you can - instead of sending in the entire device - request the affected spare part. Using a explosion drawing and a practical list view, you can select the appropriate spare part and add it to the request. This spare part is free of charge if it is a warranty claim after the inspection.
Submit your request
As soon as you have started the spare part enquiry, we will work flat out on your case and get back to you as soon as we have checked all the documents and information.
Our service hotline
If you have any questions about the products or technical difficulties, please contact our service team.
FR Hotline: +33 (0) 1 48 17 00 87
Monday - Friday: 9:00 am - 5:00 pm